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Terms and Conditions
  
General
Bear and Bean staff are DBS checked. Proof can be supplied on request.
 
Bear and Bean is insured via Cliverton. The insurance includes:
Dog walking cover
Pet visiting/sitting cover
Pet taxi cover
Loss of keys and replacement lock cover
 
For more detailed information about the insurance our business has please see cliverton.co.uk , dog walking and pet minding cover.
 
All pets must be registered with a local vet.
 
Clients must ensure that their pet(s) is/are in good health and up to date with their vaccinations, worming and flea treatments. Proof will be requested during the initial appointment and if it cannot be provided no services will be provided.
 
Please note that like most dog walkers I do not insist on kennel cough vaccination for dogs which may be make our services unsuitable for some people. I am careful to clean my hands using antiseptic wipes/wash between each client but dogs from different homes may be walked together (with all owner’s permission), possibly including some with no kennel cough vaccination.

Unless specifically instructed otherwise Bear and Bean reserve the right to walk dogs in local woodlands year round. Following the most recent veterinary advice I rinse dogs legs and paws (and tummies if needed) with anti-bacterial scrub after a muddy walk.
  
For the wellbeing of all clients pets all owners must advise Bear and Bean prior to me coming to their premises if they have any cause to believe their pet may have any illness. Bear and Bean also reserve the right to temporarily withdraw services if a pet is diagnosed with or is showing signs of illness that may be communicable to other client’s pets.
 
By employing Bear and Bean the client authorises me to obtain any emergency veterinary care that may be necessary during the time spent with their pet. Every effort will be made to contact the owner prior to obtaining emergency care. A charge of 40p per mile will be made to take the pet to the vet. If the clients regular vet is unavailable or deemed too far away for the wellbeing of the animal the nearest available vet will be used. The welfare of the animal will be paramount. Vet bills will be charged to the client and not to Bear and Bean.
 
Bear and Bean agrees to supply dog walking and/or pet services in accordance with the brief supplied by the client. If feeding, change of bedding, medication etc is required all instructions should be given during the initial consult and the client must ensure that enough food, bedding, medication etc is available. Any replenishment required will incur a £5 charge in addition to the cost of the supplies brought. Please ensure that medication is labelled clearly with the pets name and dosage needed etc. Please note I am not able to give injections.

Prior permission to let a dog off lead will be sought from the owner at the initial consultation meeting. All dogs will be exercised on a lead/training line until I feel I have built a sufficiently strong relationship with the dog to safely let them off lead.
 
Bear and Bean is not responsible for damage incurred by a pet escaping because of a faulty leash/collar/harness/head-collar or a collar/harness/head-collar that is not properly fitting.
 
Bitches in heat cannot be accepted for walking though we can visit and play with them.
 
Uncastrated males over 7 months old will not be walked off lead.
 
By law dogs must wear an ID tag with contact details even if micro chipped.
 
Dogs must be sociable with other dogs to use the group walking service.
 
Dog owners have an obligation to advise at the initial consultation meeting of any behavioural problems or traits their dog/s may have. Failure to do so may result in the cancellation of all bookings. Bear and Bean reserves the right to decline/terminate a booking if I feel a dog has serious behavioural problems that I do not feel competent to deal with.
 
In the case of extreme weather conditions, e.g. extreme cold or heat or pet injury/ illness, or on client request, the dog will be given time outside to relieve him/herself and possibly a short walk depending on circumstances and then the rest of the visit will be spent inside with client-approved activities.
 
The client must provide keys/arrange for keys to be available for Bear and Bean at the initial consultation for the dog walking /pet sitting appointment.
 
Whilst every effort will be made to arrive at the arranged times punctuality cannot be guaranteed due to unforeseen circumstances, traffic etc.
 
Whilst every effort will be made to inform clients in advance prices may be altered without notice.
 
I will endeavour to preserve the security of all keys entrusted to me. If for any reason your keys are lost or stolen whilst in my possession I will contact you as soon as possible after becoming aware of the fact. In such case liability will be limited to the reasonable cost of replacing the relevant locks at the earliest convenience. 
 
 
Cancellations of bookings
24 hours or more – no fee
Less than 24 hours - the full fee applies
 
Payment
For one off or occasional dog walking or pet visiting services an invoice will be issued on the day of the service. These invoices must be settled within 7 days of issue.
 
For regular bookings for dog walking or pet visiting services invoices can be sent weekly. These invoices must be settled within 14 days of issue.
 
If payment is not received within the times stated above Bear and Bean are not obliged to honour any previously agreed arrangements.
 
 
Payment can be by cash, cheque (payable to Bear and Bean) or electronic transfer.
 
Customer cheques that are refused by the bank due to insufficient funds will incur a £20 charge and cash payment in full, including the additional charge will be required within 48 hours of us notifying the customer of the problem. All booked services will be suspended until the debt is cleared.
 
Invoices or any other owed monies not settled in full within 45 days from the invoice date will be sent to our solicitors. Any fees incurred for collecting the debt will be added to the invoice total.
 
 
Data Protection
Bear and Bean complies with the General Data Protection Regulation, is registered under the Data Protection Act with ico.org.uk and undertakes to comply with the Act in all dealings with clients’ personal details.
 
If you would like a copy of the information held on you please contact Bear and Bean:
[email protected]
07866 725 322
Via the contact us form on the website bearandbean.org.uk
 
If you believe that any information I am holding on you is incorrect or incomplete, please contact me as soon as possible, at the above address. I will promptly correct any information found to be incorrect.
 
 
Miscellaneous
Pet visits are for 30 mins once or twice a day as agreed. Morning visits will take place between 8am and 10.30am unless other times have been agreed Evening visits will take place between 4pm and 6.30pm unless other times have been agreed If you have asked for just one visit a day I will endeavour to stick to either am or pm visits throughout. However, this may not always be possible.
If due to a failure of technology I am unable to take photos and/or send them to clients if requested I will text/email/phone that the service has been delivered as soon as I can.


Bear and Bean shall not have any liability or be deemed to be in breach of contract for any delay or failure in the performance of our obligations under the contract which results from circumstances beyond our reasonable control.
 
 
The commissioning of Bear and Bean by the client to carry out services whether verbally or in writing constitutes acceptance of these terms and conditions.